Cálle Modista's Policies

Refunds and Exchanges

I list each clothing item with a comprehensive list of measurements and information on fit and fabric, if there is any other information you require in order to decide on your purchase please get in touch and I will be happy to help!

Wondering if that 60's dress or Nehru shirt is your size?

I also have a 'How and Where to Measure' guide to help you decide if a clothing garment will fit. (see Size Guide page)

Please ensure you check all measurements prior to buying to avoid disappointment.

Terms and Conditions

1. CONTACT CÁLLE MODISTA:

If you are dissatisfied with your purchase please contact me within 5 days of receipt and I will endeavour to resolve the situation.


2. CONDITIONS OF RETURN/EXCHANGE:

If a refund/exchange is agreed, the item must be returned UNWORN, UNWASHED and UNMARKED ( ie, no cosmetics, dirt/spillages or deodorant marks) and WITHOUT ODOUR ( ie cigarette smoke, pets etc), and in similar packaging (to avoid damage in transit).

* If an item is returned in less than pristine condition a refund will not given as the item cannot be sold again, so please take care when trying garments on.
 

3. POSTING RETURNS:

Items should be returned to Cálle Modista within 14 days of receipt, I recommend using tracked/signed for delivery as this avoids any confusion regarding posting/receipt of goods.

INTERNATIONAL RETURNS:

Items returned from outside the EU must have 'BRITISH RETURNED GOODS  RELIEF CLAIMED' added to the external packaging. Failure to do so may incur Customs costs and handling charges which will be deducted from the refund total.

 

4. POSTAGE COSTS:

Buyers are responsible for return postage costs.

The original postage charge is non-refundable.

If the item is being exchanged the buyer is responsible for all postage costs.

 

CUSTOM MADE ITEMS:

Custom made items are non refundable and cannot be exchanged.

 

Please use the contact form on my 'About' page if you would like to ask any further questions regarding fit/size.. I will be happy to help!